You’ll likely agree that finding & keeping great employees is the largest hurdle service businesses face today. You’ve no doubt heard phrases like “you just can’t find good help” or “kids these days don’t have the work ethic I did at their age”.
Sound familiar? Oh, you’ve never thought that? Right…. Inability…
I sometimes wondered if I was too pushy with my 8-year-old son, Maverick. He was just a little kid and a good parent wouldn’t put too much pressure on his child at such a young age, right? Well I couldn’t help myself. Being an entrepreneur to the core is just a part of who I…
This blog will be longer and a little more technical due to the nature of the subject matter. However, I do not want to under-emphasize the importance of grasping what we are going to discuss. I did not invent the idea of systems, not by a long shot, but that is the beauty of our…
The little things are what matter the most in small and in large businesses. It’s the little nuances that make companies unique and memorable, these are the things that leave lasting impressions.
One of my favorite movies, “Any Given Sunday,” is about a coach, played by legendary actor Al Pacino. The movie goes into…
If you are looking to run your business into the ground, follow these five easy steps.
1. Don’t answer your phone
If you don’t answer your phone and continuously send people to voicemail, you’re on your way to ruining your business. In the 1950s everyone answered
their calls, but today it seems like almost…
Everything in life has a life cycle. You, your dog, your car, and yes, your business. Taking this “life cycle” truth to another level and applying it to business starts with visualizing your customers as having a life cycle. Your “customer life cycle” is like a front to back, beginning to end, plan of action…
I was in Phoenix, AZ on a short business trip when my email started going crazy. I literally had dozens of messages from people all over the country asking me a variety of questions. I could barely keep up because I had just finished a three part webinar with my friend Chris Lambrinides about how…